One communicator at the Provincial Communications Centre in North Bay will answer its ten-millionth call for service this week. The five Ontario Provincial Police PCC’s receive incoming emergency calls from the public, collect sufficient information and dispatch calls to the appropriate officers.
Communicators are usually the first point of contact when police, fire or medical assistance is required. They’re able to get crucial information by responding calmly to distressed callers, saving valuable time in an emergency situation. PCC North Bay provides service to the OPP North East Region, the 102 Central Emergency Reporting Bureau contract locations, two Radio Watch clients as well as many Indigenous communities.
OPP Inspector Laura Houliston says each day communicators respond to a wide array of calls for service, many of which deal with people in crisis requiring a timely and compassionate response. She says their highly trained communicators work hand in hand with emergency service partners to ensure the safety and security of all citizens. Houliston says reaching their ten-millionth call is significant, but the daily work of responding to calls is what’s most important to communicators.
