A practice of charging penalties to North Bay residents who pay the wrong City Hall bill online is not sitting well with council. Councillor George Maroosis doesn’t like the procedure and neither does mayor Al McDonald. McDonald believes it’s counter-productive to penalize someone who pays the wrong bill online. He says this is especially true since the city is trying to encourage more online payments as a way to reduce costs. Management says the penalty is necessary because it covers the cost of an employee looking for and correcting the online mistake.