The local Honda dealership is making waves by taking home a prestigious company-wide national award.
Northern Honda is proud to announce that the customer satisfaction feedback it has received puts it in the top six dealerships out of 271 Honda locations in Canada for 2018.
“The Driving Excellence Award is based on all forms of customer satisfaction and feedback, and our team’s hard work made us one of only six dealerships to be ranked number one in their respective dealer group categories,” says Northern Honda’s Owner and Dealer Principal David Barber.
“This means that out of the 75 dealerships in our category, we were the very highest ranked when it comes to all forms of customer service, and customer feedback,” explains Barber.
There are a total of six dealer group categories coast to coast, and Northern Honda’s team is proud to join the five others with this ultimate level of success.
“We work hard every hour of every day to live up to our dealership’s local motto of ‘Northern Values, Honda Quality’ and this shows that we are doing just that,” adds Barber.
He explains that the dealership invests heavily in customer service training, as well as in-house brainstorming to continually find ways to satisfy their customers seeking new Hondas, quality used vehicles of any make or model, and efficient automobile servicing.
“Even when things don’t go perfectly, we know that it is an opportunity to show how much we value our customers. We see those events as ‘moments of truth’, where we do whatever we reasonably can to make a situation right for our clients,” he explains.
To celebrate to the achievement, Barber treated staff and their families to a scenic cruise on Lake Nipissing aboard the Chief Commanda II.
He says it`s important to note that this achievement belongs to every staff member at the dealership.
“This honour belongs to every single member of our team, from our sales and leasing professionals to the service department, parts, financing, management, reception, and even the detailers and shuttle drivers – we couldn’t lead the country like this without their fantastic work.”
