An organizational review done for the city remains on council’s committee file.
KPMG provided ten opportunities for the city to consider with the CAO to come back with an implementation plan.
Council went through each of the opportunities at Tuesday night’s meeting. There was a lot of discussion on the recommendation to clarify the Community Safety and Well-Being Plan.
“It does involve elected officials at the municipal level whether they are mandated or not to deliver social services. The question is how do you do it,” says Bruce Peever, KPMG partner. “It is a community, so the city has a role but it has to be mindful of the defined legislated mandate of your provider, which is [the District of Nipissing Social Services Administration Board].”
KPMG senior manager Sana Malik also says one area of concern related to the plan is the downtown parking garage and security challenges around homelessness.
“We understand the city is taking steps to address the security piece,” says Malik. “However, the department can consider if divesting the parking garage is a viable option. The city should perform a cost-benefit analysis to determine the long-term plan for this parking garage as well.”
Here is the full list of the top 10 opportunities:
1. Adopt a Corporate Performance Management Framework
2. Develop Departmental Master Plans and Business Plans
3. Clarify the Community Safety and Well-being Plan
4. Implement a Corporate-wide Customer Service Strategy
5. Develop a Workforce Plan
6. Centralize Back-office Roles
7. Clarify Service Agreements with ABCs/Service Partners
8. Conduct Comprehensive User Fee Studies
9. Prepare a Climate Change Impact Assessment
10. Collaborate with Local Post-secondary Institutions
The Executive Report of the KPMG study is available on the city’s website.
A communications review was also discussed at Tuesday night’s meeting.
Developing a corporate communications plan and strengthening the city’s brand and social media presence are a few opportunities.
